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Contact Us

As always, we are here to assist you any way we can. Please do not hesitate to call or email us with any questions.

BCDWest
8805 Tamiami Trl. N. Ste 168
Naples, Fl. 34108-2525

Phone - 239-593-0159
Fax - 239-592-9869

octavia@bcdwest.com

Our Guarantee

BCD warrants this toner cartridge to be free from defects in material and workmanship during its useful lifetime. If a defect is found, our entire liability and your exclusive remedy shall be, at our option, free replacement or a full refund. This warranty does not apply to cartridges which are simply empty as a result of normal use or damaged from abnormal use, misuse, neglect or accident.

Additionally, BCD will reimburse all cost to repair your equipment in the unlikely event that our cartridge causes damage. For reimbursement, provide BCD with the defective cartridge, the repair cost, and a dated and signed written statement on your service company's letterhead detailing the cause of damage. Satisfactory evidence must be provided to show that the equipment damage was due to a defect in the BCD cartridge.

A laser printer toner cartridge warranty is standard, but BCD Gives an UNLIMITED SHELF-LIFE REPLACEMENT WARRANTY on our entire line of high quality compatible BCD Compatible manufactured products. We call this our Five Star Warranty Program.

* All major components, including optical photo-conductive drum, magnetic sleeve assembly, primary charge roller, and ultra-fine micro print toner, carry a full UNLIMITED SHELF-LIFE REPLACEMENT WARRANTY from the date of installation. If any component is found to be defective, we will replace that product.

This warranty is exclusive, and in lieu of all other warranties, express or implied.

Product Information

Is this cartridge made from the original manufacturer or by a third party?

We carry both OEM/Genuine and compatible cartridges and toners, and guarantee all our products for a life time.

OEM/Genuine cartridges and toners offer brand name quality as you would have expected.

Our compatible inks which are manufactured by well-known companies of the industry, offer great value and comes with a life time garantee

What does OEM stand for?

OEM is an abbreviation for 'Original Equipment Manufacturer.' When you see a product on our site that says OEM, that means that it is one of the "name-brand" cartridges from Canon, Hewlett Packard, Lexmark, etc.

What is a compatible cartridge?

Compatible cartridges does not carry the nationally-known brand names, but are manufactured by well-known companies of the industry, offer great value and comes with a life time gaurantee

Where can I find what cartridges or toners to buy for my printer?

You can search for your ink either by product name or by the type of printer you have. Using the navigation tabs at the left of the site, click on the brand of the printer you are looking for. Then choose your printer model number to see all the inks right for your printer. Or you can simply call.

TAA Compliant Toner

All TAA compliant Compatible Toner are in full observance of all government requirements set forth by the Federal Trade Agreements Act. BCD Compatible TAA compliant products offers the Federal Government the advantage of a reliable, high-quality factory OEM Toner with a price point of import Toner cartridges.

In the ever-changing world in which we live, TAA compliance has become a key factor for GSA (General Services Administration) Schedule/Contract holders. Resellers and distributors, who are bound by GSA requirements, can now purchase BCD Compatible Toner as a cost effective alternative to other more expensive factory OEM. Every quarter the mandate for TAA compliant goods increase. As a result, BCD will remain committed to extending its product line to meet this demand. When it comes down to it, BCD proudly stands as one of the only and few vendors offering TAA compliant Compatible Toner with the quality, reliability, and cost Government and Educational Institutions expect. So why consider anyone else?

What dose it mean to be STMC Certified.

STMC stands for the Standardized Test Methods Committee. This global committee formed to find and promote standardized test methods for the printer cartridge industry. The test methods are used to evaluate toner printer cartridge performance. Standardized test methods make it possible to evaluate a cartridge anywhere and come up with the same test results no matter who tests it.. Standardized tests do not specify how a cartridge must perform; they only measure it.

ASTM International (American Society for Testing and Materials), is an independent, organization of volunteers that work under very strict rules that force objectivity to write test methods. STMC and ASTM are not the same. The STMC has accepted several ASTM International test methods as well as ISO, ISTA, and ANSI test methods.

A company that is STMC certified is one that has had their employees successfully trained by an authorized trainer in these test methods, attests to using these test methods, and has purchased the correct test equipment. The authorized trainers have taken a training session by the Rochester Institute of Technology (RIT) and have passed a written exam with a score of 80% or higher. There are only 10 authorized trainers in addition to Dr. -> Wyhof, SCC, and Lester Cornelius, OTC. The trainer will send a letter stating that the company employee(s) have successfully completed the training and also has proven they have the test equipment. The Int'l ITC maintains a list of certified companies.

Those trainers have a certificate that is good for two years that is signed by the STMC, RIT, and the Int'l ITC. It is an honor to be one of these trainers. The industry owes these trainers and their companies a debt of gratitude. They volunteer their time to train other companies and this is done without regard for competition. They are not paid, but they can be reimbursed for expenses.
Components are not STMC certified. Vendors can use the test methods in their test cartridges and provide the results to potential buyers, but that does not make the purchaser STMC certified. Certified companies can use that in their literature. Uncertified companies cannot use STMC in their marketing literature and packaging without breaking copyright laws. The STMC will seek to stop companies from unlawful use of STMC. We must do that to maintain the integrity of the STMC process.
Some vendors are stating that they test according to ASTM and that is how they evaluate their products. STMC uses certain ASTM test methods, such as ASTM F 1856 for yield, and ASTM F 2036 for image density and background. Neither of these tests is used to evaluate toner, drums, PCRs, mag sleeves, etc. The test methods are used to evaluate a finished cartridge in comparison to another cartridge, typically an OEM cartridge.

There is certainly value in vendors using STMC test methods to evaluate their products in cartridges but that does not mean you will get the same results unless you process your cartridges in exactly the same way. That includes cleaning, disassembly, reassembly, all of the same components, and the same printer. Vendors are certainly encouraged to test their products according to the standardized test methods, but purchasers should be aware of the potential for fraud. The STMC is not a police organization. In general, it relies on the honesty of those that use the test methods.

There are state contracts that will only be awarded to STMC certified companies. There are even private contracts that will only be awarded to STMC certified companies. The lists of certified companies will be placed on the Int'l ITC web site and is available to printer cartridge purchasers.

The bottom line is that every printer cartridge remanufacture is encouraged to become certified to make our industry stronger and more quality and value conscious.